Terms and Conditions
HRY Health Intelligence Private Limited, on behalf of itself and its affiliates/group
companies under the brand "How R YOU" (“HOWRYOU”), is the author and publisher
of the internet resource www.HowRYou.in and the mobile application ‘How R You’
(together, “Website”). How R You owns and operates the services provided through the
1.NATURE AND APPLICABILITY OF TERMS
Please carefully go through these terms and conditions (“Terms”)and the privacy
policy available at https://www.howryou.in/company/privacy (“Privacy
Policy”) before you decide to access the Website or avail the services made
constitute a legal agreement (“Agreement”) between you and How R You in
connection with your visit to the Website and your use of the Services (as defined
The Agreement applies to you whether you are -
i. A medical practitioner or health care provider (whether an individual professional or
an organization) or similar institution wishing to be listed, or already listed, on the
Website, including designated, authorized associates of such practitioners or
institutions (“Practitioner(s)”, “you” or “User”); or
ii. A patient, his/her representatives or affiliates, searching for Practitioners through the
Website (“End-User”, “you” or “User”); or
iii. Otherwise a user of the Website (“you” or “User”).
This Agreement applies to those services made available by How Are You on the
Website, which are offered free of charge to the Users (“Services”), including the
iv. For Practitioners: Listing of Practitioners and their profiles and contact details, to be
made available to the other Users and visitors to the Website;
v. For other Users: Facility to (i) create and maintain ‘Health Accounts’, (ii) search for
Practitioners by name, specialty, and geographical area, or any other criteria that
may be developed and made available by How R You, and (iii) to make appointments
The Services may change from time to time, at the sole discretion of How R You, and
the Agreement will apply to your visit to and your use of the Website to avail the
Service, as well as to all information provided by you on the Website at any given
point in time.
This Agreement defines the terms and conditions under which you are allowed to use
the Website and describes the manner in which we shall treat your account while you
are registered as a member with us. If you have any questions about any part of the
Agreement, feel free to contact us at firstname.lastname@example.org.
By downloading or accessing the Website to use the Services, you irrevocably accept
all the conditions stipulated in this Agreement, the Subscription Terms of
This Agreement supersedes all previous oral and written terms and conditions (if
any) communicated to you relating to your use of the Website to avail the Services.
By availing any Service, you signify your acceptance of the terms of this Agreement.
We reserve the right to modify or terminate any portion of the Agreement for any
reason and at any time, and such modifications shall be informed to you in writing
You should read the Agreement at regular intervals. Your use of the Website
following any such modification constitutes your agreement to follow and be bound
by the Agreement so modified.
You acknowledge that you will be bound by this Agreement for availing any of the
Services offered by us. If you do not agree with any part of the Agreement, please
do not use the Website or avail any Services.
Your access to use of the Website and the Services will be solely at the discretion of
How R You.
The Agreement is published in compliance of, and is governed by the provisions of
Indian law, including but not limited to:
vi. the Indian Contract Act, 1872,
vii. the (Indian) Information Technology Act, 2000, and
viii. the rules, regulations, guidelines and clarifications framed there under,
including the (Indian) Information Technology (Reasonable Security Practices and
Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”), and
the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011
(the “IG Rules”).
2.CONDITIONS OF USE
You must be 18 years of age or older to register, use the Services, or visit or use the
Website in any manner. By registering, visiting and using the Website or accepting
this Agreement, you represent and warrant to How R You that you are 18 years of
age or older, and that you have the right, authority and capacity to use the Website
and the Services available through the Website, and agree to and abide by this
The terms in this Clause 3 are applicable only to Users other than Practitioners.
3.1END-USER ACCOUNT AND DATA PRIVACY
3.1.1 The terms “personal information” and “sensitive personal data or
information” are defined under the SPI Rules, and are reproduced in the Privacy
3.1.2 How R You may by its Services, collect information relating to the devices
through which you access the Website, and anonymous data of your usage. The
collected information will be used only for improving the quality of How R You’s
services and to build new services.
3.1.3 The Website allows How R You to have access to registered Users’ personal
email or phone number, for communication purpose so as to provide you a better
way of booking appointments and for obtaining feedback in relation to the
Practitioners and their practice.
i. The type of information collected from Users, including sensitive personal data or
ii. The purpose, means and modes of usage of such information;
iii. How and to whom How R You will disclose such information; and,
iv. Other information mandated by the SPI Rules.
ensure that he or she has the knowledge of, inter-alia:
i. the fact that certain information is being collected;
ii. the purpose for which the information is being collected;
iii. the intended recipients of the information;
iv. the nature of collection and retention of the information; and
v. the name and address of the agency that is collecting the information and the
agency that will retain the information; and
vi. the various rights available to such Users in respect of such information.
3.1.6 How R You shall not be responsible in any manner for the authenticity of the
personal information or sensitive personal data or information supplied by the User
to How R You or to any other person acting on behalf of How R You.
3.1.7 The User is responsible for maintaining the confidentiality of the User’s
account access information and password, if the User is registered on the Website.
The User shall be responsible for all usage of the User’s account and password,
whether or not authorized by the User. The User shall immediately notify How R
You of any actual or suspected unauthorized use of the User’s account or password.
Although How R You will not be liable for your losses caused by any unauthorized
use of your account, you may be liable for the losses of How R You or such other
parties as the case may be, due to any unauthorized use of your account.
3.1.8If a User provides any information that is untrue, inaccurate, not current or
incomplete (or becomes untrue, inaccurate, not current or incomplete), or How R
You has reasonable grounds to suspect that such information is untrue, inaccurate,
not current or incomplete, How R You has the right to discontinue the Services to
the User at its sole discretion.
3.1.9How R You may use such information collected from the Users from time to
time for the purposes of debugging customer support related issues.
3.1.10Against every Practitioner listed in www.howryou, you may see a ‘show
number’ option. When you choose this option, you choose to call the number
through a free telephony service provided by www.howryou.in, and the records of
such calls are recorded and stored in How R You’s servers. Such call will have an
IVR message stating the purpose of recording your calls and your consent to such
accessed by How R You for quality control and support related purposes and are
provided to you by How R You should be used only for appointment and booking
purposes, and not for consultation on health-related issues. How R You accepts no
liability if the call facility is not used in accordance with the foregoing. How R You
may also choose to not use this facility and show the practitioner's direct number.
In case you choose to not provide your consent to recording your calls that may
have personal information required for appointment and booking purposes, How R
You reserves the right to not provide the Services for which such personal
information is sought.
How R You’s relevance algorithm for the Practitioners is a fully automated system
that lists the Practitioners, their profile and information regarding their Practice on
its Website. These listings of Practitioners do not represent any fixed objective
ranking or endorsement by How R You. How R You will not be liable for any change
in the relevance of the Practitioners on search results, which may take place from
time to time. The listing of Practitioners will be based on automated computation of
the various factors including inputs made by the Users including their comments
and feedback. Such factors may change from time to time, in order to improve the
listing algorithm. How R You in no event will be held responsible for the accuracy
and the relevancy of the listing order of the Practitioners on the Website.
3.3LISTING CONTENT AND DISSEMINATING INFORMATION
3.3.1 How R You collects, directly or indirectly, and displays on the Website,
relevant information regarding the profile and practice of the Practitioners listed on
the Website, such as their specialization, qualification, fees, location, visiting hours,
and similar details. How R You takes reasonable efforts to ensure that such
information is updated at frequent intervals. Although How R You screens and vets
the information and photos submitted by the Practitioners, it cannot be held liable
for any inaccuracies or incompleteness represented from it, despite such
3.3.2 The Services provided by How R You or any of its licensors or service
providers are provided on an "as is" and “as available’ basis, and without any
warranties or conditions (express or implied, including the implied warranties of
merchantability, accuracy, fitness for a particular purpose, title and non-
infringement, arising by statute or otherwise in law or from a course of dealing or
usage or trade). How R You does not provide or make any representation, warranty
or guarantee, express or implied about the Website or the Services. How R You
does not guarantee the accuracy or completeness of any content or information
provided by Users on the Website. To the fullest extent permitted by law, How R
You disclaims all liability arising out of the User’s use or reliance upon the Website,
the Services, representations and warranties made by other Users, the content or
information provided by the Users on the Website, or any opinion or suggestion
given or expressed by How R You or any User in relation to any User or services
provided by such User.
3.3.3The Website may be linked to the website of third parties, affiliates and
business partners. How R You has no control over, and not liable or responsible for
content, accuracy, validity, reliability, quality of such websites or made available
by/through our Website. Inclusion of any link on the Website does not imply that
How R You endorses the linked site. User may use the links and these services at
User’s own risk.
3.3.4How R You assumes no responsibility, and shall not be liable for, any
damages to, or viruses that may infect User’s equipment on account of User’s
access to, use of, or browsing the Website or the downloading of any material,
data, text, images, video content, or audio content from the Website. If a User is
dissatisfied with the Website, User’s sole remedy is to discontinue using the
3.3.5 If How R You determines that you have provided fraudulent, inaccurate, or
incomplete information, including through feedback, How R You reserves the right
to immediately suspend your access to the Website or any of your accounts with
How R You and makes such declaration on the website alongside your name/your
clinic’s name as determined by How R You for the protection of its business and in
the interests of Users. You shall be liable to indemnify How R You for any losses
incurred as a result of your misrepresentations or fraudulent feedback that has
adversely affected How R You or its Users.
3.8CONTENT OWNERSHIP AND COPYRIGHT CONDITIONS OF ACCESS
3.8.1 The contents listed on the Website are (i) User generated content, or (ii)
belong to How R You. The information that is collected by How R You directly or
indirectly from the End- Users and the Practitioners shall belong to How R You.
Copying of the copyrighted content published by How R You on the Website for any
commercial purpose or for the purpose of earning profit will be a violation of
copyright and How R You reserves its rights under applicable law accordingly.
3.8.2How R You authorizes the User to view and access the content available on or
from the Website solely for ordering, receiving, delivering and communicating only
as per this Agreement. The contents of the Website, information, text, graphics,
images, logos, button icons, software code, design, and the collection, arrangement
and assembly of content on the Website (collectively, " How R You Content"), are
the property of How R You and are protected under copyright, trademark and other
laws. User shall not modify the How R You Content or reproduce, display, publicly
perform, distribute, or otherwise use the How R You Content in any way for any
public or commercial purpose or for personal gain.
3.8.3User shall not access the Services for purposes of monitoring their
availability, performance or functionality, or for any other benchmarking or
3.9REVIEWS AND FEEDBACK
By using this Website, you agree that any information shared by you with How R You
You are solely responsible for the content that you choose to submit for publication
on the Website, including any feedback, ratings, or reviews (“Critical Content”)
relating to Practitioners or other healthcare professionals. The role of How R You in
publishing Critical Content is restricted to that of an ‘intermediary’ under the
Information Technology Act, 2000. How R You disclaims all responsibility with
respect to the content of Critical Content, and its role with respect to such content is
restricted to its obligations as an ‘intermediary’ under the said Act. How R You shall
not be liable to pay any consideration to any User for re-publishing any content
across any of its platforms.
Your publication of reviews and feedback on the Website is governed by Clause 5 of
these Terms. Without prejudice to the detailed terms stated in Clause 5, you hereby
agree not to post or publish any content on the Website that (a) infringes any third-
party intellectual property or publicity or privacy rights, or (b) violates any applicable
law or regulation, including but not limited to the IG Rules and SPI Rules. How R
You, at its sole discretion, may choose not to publish your reviews and feedback, if
so required by applicable law, and in accordance with Clause 5 of these Terms. You
agree that How R You may contact you through telephone, email, SMS, or any other
electronic means of communication for the purpose of:
i. Obtaining feedback in relation to Website or How R You’s services; and/or
ii. Obtaining feedback in relation to any Practitioners listed on the Website; and/or
iii. Resolving any complaints, information, or queries by Practitioners regarding your
and you agree to provide your fullest co-operation further to such communication by
How R You. How R You’s Feedback Collection and Fraud Detection Policy, is annexed
as the Schedule hereto, and remains subject always to these Terms.
How R You may provide End-Users with a free facility known as ‘Electronic Medical
Records’ (EMR) on its mobile application ‘How R You’. Information available in your
Records is of two types:
i. User-created: Information uploaded by you or information generated during your
interaction with How R You ecosystem, eg: appointment, medicine order placed by
ii. Practice-created: Electronic Medical Records generated by your interaction with a
Practitioner who uses ‘How R You Ray’ or other Services of How R You software.
The specific terms relating to such Health Account are as below, without prejudice to
3.10.1Your Electronic Medical Records is only created after you have signed up and
explicitly accepted these Terms.
3.10.2Any Practice created Electronic Medical Records is provided on an as-is basis
at the sole intent, risk and responsibility of the Practitioner and How R You does not
validate the said information and makes no representation in connection therewith.
You should contact the relevant Practitioner in case you wish to point out any
discrepancies or add, delete, or modify the Health Record in any manner.
3.10.3The Electronic Medical Records are provided on an as-is basis. While we strive
to maintain the highest levels of service availability, How R You is not liable for any
interruption that may be caused to your access of the Services.
3.10.4The reminder provided by the Records is only a supplementary way of
reminding you to perform your activities as prescribed by your Practitioner. In the
event of any medicine reminders provided by How R You, you should refer to your
prescription before taking any medicines. How R You is not liable if for any reason
reminders are not delivered to you or are delivered late or delivered incorrectly,
despite its best efforts. In case you do not wish to receive the reminders, you can
switch it off through the How R You app.
3.10.5 It is your responsibility to keep your correct mobile number and email ID
updated in the Records. The Electronic Medical Records will be sent to the Records
associated with this mobile number and/or email ID. Every time you change any
contact information (mobile or email), we will send a confirmation. How R You is not
responsible for any loss or inconvenience caused due to your failure in updating the
contact details with How R You.
3.10.6How R You uses industry–level security and encryption to your Electronic
Medical Records. However, How R You does not guarantee to prevent unauthorized
access if you lose your login credentials or they are otherwise compromised. In the
event you are aware of any unauthorized use or access, you shall immediately
inform How R You of such unauthorized use or access. Please safeguard your login
credentials and report any actual suspected breach of account to
3.10.7 If you access your dependents’ Electronic Medical Records by registering your
dependents with your own Records, you are deemed to be responsible for the
Electronic Medical Records of your dependents and all obligations that your
dependents would have had, had they maintained their own separate individual
Records. You agree that it shall be your sole responsibility to obtain prior consent of
your dependent and shall have right to share, upload and publish any sensitive
personal information of your dependent. How R You assumes no responsibility for
any claim, dispute or liability arising in this regard, and you shall indemnify How R
You and its officers against any such claim or liability arising out of unauthorized use
of such information.
3.10.8 In case you want to delete your Records, you can do so by contacting our
service support team. However only your account and any associated Electronic
Medical Records will be deleted, and your Electronic Medical Records stored by your
Practitioners will continue to be stored in their respective accounts.
3.10.9 You may lose your “User created” record, if the data is not synced with the
3.10.10 if the Electronic Medical Records is unassessed for a stipulated time, you
may not be able to access your Electronic Medical Records due to security reasons.
3.10.11 How R You is not liable if for any reason, Electronic Medical Records are not
delivered to you or are delivered late despite its best efforts.
3.10.12The Electronic Medical Records are shared with the phone numbers that are
provided by your Practitioner. How R You is not responsible for adding the Electronic
Medical Records with incorrect numbers if those incorrect numbers are provided by
3.10.13How R You is not responsible or liable for any content, fact, Electronic
Medical Records, medical deduction or the language used in your Electronic Medical
Records whatsoever. Your Practitioner is solely responsible and liable for your
Electronic Medical Records and any information provided to us including but not
limited to the content in them.
3.10.14 How R You has the ability in its sole discretion to retract Electronic Medical
Records without any prior notice if they are found to be shared incorrectly or
3.10.15 How R You will follow the law of land in case of any constitutional court or
jurisdiction mandates to share the Electronic Medical Records for any reason.
3.10.16You agree and acknowledge that How R You may need to access the Health
Record for cases such as any technical or operational issue of the End User in access
or ownership of the Records.
3.10.17You acknowledge that the Practitioners you are visiting may engage How R
You's software or third party software for the purposes of the functioning of the
Practitioner’s business and How R You 's services including but not limited to the
usage and for storage of Records (as defined in Section 3.10) in India and outside
India, in accordance with the applicable laws.
3.10.18To the extent that your Records have been shared with How R You or stored
on any of the How R You products used by Practitioner’s you are visiting, and may in
the past have visited, You hereby agree to the storage of your Records by How R
You pertaining to such previously visited clinics and hospitals who have tie ups with
How R You for the purposes of their business and for How R You 's services including
but not limited to the usage and for storage of Records (as defined in Section 3.10)
in India and outside India, in accordance with the applicable laws and further agree,
upon creation of your account with How R You, to the mapping of such Records as
may be available in How R You’s database to your User account.
3.11How R You MEDICINE INFORMATION
3.12How R You Q&A
3.12.1Terms for Practitioners:
i. Every Practitioner on the Q&A Platform must be qualified in the area of expertise
that he represents as being his qualification.
ii. The Q&A Platform is a platform for exchange of information which is of general
nature in a question and answer format. The Q&A Platform is not for
iii. Any Q&A interaction cannot be construed as a medical consultation with the
Practitioner, in any manner whatsoever.
iv. How R You Users may post questions on medical issues (“Querist”), and these
queries can be answered by multiple Practitioners on the Q&A Platform. It is
expressly clarified that no doctor-patient relationship is established between the
Querist and Practitioner, in any manner whatsoever, by indulging in this Q&A.
v. The Practitioner may provide probable views, recommendations, suggestions and
solutions to the question posted by a Querist. However, it is expressly clarified
that any such view, recommendation, suggestion and solution shall not be
construed as medical advice. The person in question (being Querist or not) is
advised to consult with a doctor in this regard.
vi. Practitioner shall not share their personal, religious and/or moral views with the
Querist while issuing their response.
vii. The Practitioner cannot issue and/or prescribe any medicines on the Q&A
platform. It is a platform for only exchange of information and not a consultation/
viii. The Practitioner is absolutely and expressly
a. Provide a medical diagnosis;
b. Issue a prescription;
c. Post any response which comprises of any derogatory language, objectionable,
pornographic and /or offensive content;
d. Advertise any brand of drugs, supplements, vaccines and medications, in any
manner of whatsoever;
e. Advertise to/solicit patients in any manner including without limitation by way of
using social media handles, including without limitation, facebook, twitter etc.,
telephone/ mobile numbers, youtube, and address;
f. Promote content and activities which are illegal in nature;
ix. In the event of any breach of these QA T&C, How R You will take appropriate
action inter alia ranging from issuing warnings to removal of Practitioner from the
Q&A Platform, in its sole and absolute discretion, on a case to case basis.
x. Any liability arising out of the response issued by a Practitioner will be borne
solely by the Practitioner. Q&A Platform is only a platform interface provided by
How R You for sharing and exchanging information purposes.
xi. The Q&A Platform shall be audited on a regular basis by How R You for
ascertaining compliance by the Practitioner to Paragraph 6, and the Practitioners
consent to the same. It is clarified that the said audit is not conducted for the
purpose of quality check or validation of responses issued by Practitioner.
xii. All general How R You Terms and Conditions shall govern the QA T&C to the
extent applicable. Decision of How R You is final and binding on the issues arising
under the QA T&C and How R You Terms and Conditions.
3.12.2Terms for User/Querist:
i. The personally identifiable information of the querist shall be anonymized by How
R You prior to posting the question on the Q&A Platform;
ii. Q&A Platform is a public forum for exchange of information, hence, any question
posted by a querist is visible publicly. It is advisable for a User to ensure that no
confidential information is published by them on the Q&A Platform.
iii. User shall not use the Q&A Platform for emergency situations.
iv. The User is prohibited to post any query/issue on the Q&A Platform, which
comprises of any derogatory language, objectionable, pornographic and /or
v. Any response provided by the Practitioner shall not be construed as medical
advice on the Q&A Platform. Q&A Platform is a platform for exchange of
information which is of general nature in a question and answer format. This
cannot be construed as a medical consultation with the Practitioner, in any
vi. It is expressly clarified that no doctor-patient relationship is established between
the user and Practitioner, in any manner whatsoever, by indulging in this Q&A.
The Practitioner may provide probable views, recommendations, suggestions and
solutions to the question posted. However, it is expressly clarified that any such
view, recommendation, suggestion and solution shall not be construed as medical
advice. The person in question (being Querist or not) is advised to consult with a
doctor in this regard.
vii. All general How R You Terms and Conditions shall govern the QA T&C to the
extent applicable. Decision of How R You is final and binding on the issues arising
under the QA T&C and How R You Terms and Conditions.
3.13 How R You DIAGNOSTICS
The terms in this Clause 4 are applicable only to Practitioners.
4.1 LISTING POLICY
4.1. How R You, directly and indirectly, collects information regarding the
Practitioners’ profiles, contact details, and practice. How R You reserves the right to
take down any Practitioner’s profile as well as the right to display the profile of the
Practitioners, with or without notice to the concerned Practitioner. This information
is collected for the purpose of facilitating interaction with the End-Users and other
Users. If any information displayed on the Website in connection with you and your
profile is found to be incorrect, you are required to inform How R You immediately
to enable How R You to make the necessary amendments.
4.1.2 How R You shall not be liable and responsible for the ranking of the
Practitioners on external websites and search engines
4.1.3 How R You shall not be responsible or liable in any manner to the Users for
any losses, damage, injuries or expenses incurred by the Users as a result of any
disclosures or publications made by How R You, where the User has expressly or
implicitly consented to the making of disclosures or publications by How R You. If
R You shall not be responsible or liable in any manner to the User for any losses,
damage, injuries or expenses incurred by the User as a result of any disclosures
made by How R You prior to its actual receipt of such revocation.
4.1.4 How R You reserves the right to moderate the suggestions made by the
Practitioners through feedback and the right to remove any abusive or
inappropriate or promotional content added on the Website. However, How R You
shall not be liable if any inactive, inaccurate, fraudulent, or non- existent profiles of
Practitioners are added to the Website.
4.1.5 Practitioners explicitly agree that How R You reserves the right to publish the
Content provided by Practitioners to a third party including content platforms.
4.1.6 When you are listed on howryou.in, End-Users may see a ‘show number’
option. When End-Users choose this option, they choose to call your number
through a free telephony service provided by How R You, and the records of such
calls are recorded and stored in How R You’s servers. Such call will have an IVR
message stating the purpose of recording your calls and your consent to such
accessed by How R You for quality control and support related purposes and are
provided to End-Users and to you by How R You should be used only for
appointment and booking purposes, and not for consultation on health-related
issues. How R You accepts no liability if the call facility is not used in accordance
with the foregoing. In case you choose to not provide your consent to recording
your calls that may have personal information required for appointment and
booking purposes, How R You reserves the right to not provide the Services for
which such personal information is sought.
4.1.7You as a Practitioner hereby represent and warrant that you will use the
Services in accordance with applicable law. Any contravention of applicable law as a
result of your use of these Services is your sole responsibility, and How R You
accepts no liability for the same.
4.2PROFILE OWNERSHIP AND EDITING RIGHTS
How R You ensures easy access to the Practitioners by providing a tool to update
your profile information. How R You reserves the right of ownership of all the
Practitioner’s profile and photographs and to moderate the changes or updates
requested by Practitioners. However, How R You takes the independent decision
whether to publish or reject the requests submitted for the respective changes or
updates. You hereby represent and warrant that you are fully entitled under law to
upload all content uploaded by you as part of your profile or otherwise while using
How R You’s services, and that no such content breaches any third party rights,
including intellectual property rights. Upon becoming aware of a breach of the
foregoing representation, How R You may modify or delete parts of your profile
information at its sole discretion with or without notice to you.
4.3REVIEWS AND FEEDBACK DISPLAY RIGHTS OF HOW R YOU
4.3.1All Critical Content is content created by the Users of www.How
RYou.in (“Website”) and the clients of How R You customers and Practitioners,
including the End-Users. As a platform, How R You does not take responsibility for
Critical Content and its role with respect to Critical Content is restricted to that of
an ‘intermediary’ under the Information Technology Act, 2000. The role of How R
You and other legal rights and obligations relating to the Critical Content are further
detailed in Clauses 3.9 and 5 of these Terms. How R You’s Feedback Collection and
Fraud Detection Policy, is annexed as the Schedule hereto, and remains subject
always to these Terms.
4.3.2How R You reserves the right to collect feedback and Critical Content for all
the Practitioners, Clinics and Healthcare Providers listed on the Website.
4.3.3How R You shall have no obligation to pre-screen, review, flag, filter, modify,
refuse or remove any or all Critical Content from any Service, except as required by
4.3.4You understand that by using the Services you may be exposed to Critical
Content or other content that you may find offensive or objectionable. How R You
shall not be liable for any effect on Practitioner’s business due to Critical Content of
a negative nature. In these respects, you may use the Service at your own risk.
How R You however, as an ‘intermediary, takes steps as required to comply with
applicable law as regards the publication of Critical Content. The legal rights and
obligations with respect to Critical Content and any other information sought to be
published by Users are further detailed in Clauses 3.9 and 5 of these Terms.
4.3.5How R You will take down information under standards consistent with
applicable law, and shall in no circumstances be liable or responsible for Critical
Content, which has been created by the Users. The principles set out in relation to
third party content in the terms of Service for the Website shall be applicable
mutatis mutandis in relation to Critical Content posted on the Website.
4.3.6If How R You determines that you have provided inaccurate information or
enabled fraudulent feedback, How R You reserves the right to immediately suspend
any of your accounts with How R You and makes such declaration on the website
alongside your name/your clinics name as determined by How R You for the
protection of its business and in the interests of Users.
How R You has designed the relevance algorithm in the best interest of the End-
User and may adjust the relevance algorithm from time to time to improve the
quality of the results given to the patients. It is a pure merit driven, proprietary
algorithm which cannot be altered for specific Practitioners. How R You shall not be
liable for any effect on the Practitioner’s business interests due to the change in the
Your use of each Service confers upon you only the rights and obligations relating
to such Service, and not to any other service that may be provided by How R You.
4.6HOW R YOU REACH RIGHTS
How R You reserves the rights to display sponsored ads on the Website. These ads
would be marked as “Sponsored ads”. Without prejudice to the status of other
content, How R You will not be liable for the accuracy of information or the claims
made in the Sponsored ads. How R You does not encourage the Users to visit the
Sponsored ads page or to avail any services from them. How R You will not be
liable for the services of the providers of the Sponsored ads.
You represent and warrant that you will use these Services in accordance with
applicable law. Any contravention of applicable law as a result of your use of these
Services is your sole responsibility, and How R You accepts no liability for the same.
4.7HOW R YOU MEDICINE INFORMATION
a. You understand that any information provided under this feature is not intended
to serve as a substitute for clinical advice and should not be relied upon while
making treatment related decisions. You are hereby notified that the medicines
and/or medicinal products related information differs from country to country
and varies from region to region and hence the information/content published
herein is India specific and neither How R You nor the content owner is
responsible for the applicability of the content outside India. How R You provides
information here on an ‘as is’, basis and not with an intention to replace
consultation with a qualified medical practitioner.
b. How R You has used commercially reasonable efforts to source the information
from reliable databases, however, you understand that the information contained
in this feature is brought to you from open source platforms and third party
sites/research reports. How R You shall not be responsible or in any manner be
liable for the accuracy of the information or for any errors, omissions or
inaccuracies contained herein irrespective of the reason for the cause of such
occurrence, or for any consequences arising therefrom. The inclusion or
exclusion of any medicines and/or medicinal products does not mean that How R
You advocates or rejects the use of a particular medicine and/or medicinal
product listed herein.
c. You understand that the information on medicines and/or medicinal products
contained herein does not constitute an offer or invitation or advise to use the
same. The information on medicines and/or medicinal products provided
hereunder should not be relied upon in connection with any decision to self-
medicate. It is suggestible that you always consult a medical practitioner at all
times prior to relying upon any information set out herein.
a. Practitioners agree and acknowledge that How R You does not make any
representation or warranty and does not guarantee the accuracy and/or
legitimacy of any information or content provided vide the feature mentioned
b. The feature herein acts as an information source only and not as a database of
medical prescription, and thus, does not warrant or confirm the validity,
accuracy, completeness, safety, usefulness, reliability, legality, quality and/ or
the applicability thereof. The Practitioners understand that any information
provided under this feature is therefore not intended to serve as a substitute for
clinical judgement and agrees to use his/her discretion while relying upon the
same for treatment related advice, decisions or otherwise.
c. How R You does not represent or warrant that the information provided herein
will meet with the requirements or expectations of the Practitioner and that any
content, material or results that may be obtained from use of information
provided under the said feature will be accurate, timely, complete, reliable,
genuine and that any errors with regard to the same will be correct at all times.
4.8 BOOK APPOINTMENT AND CALL FACILITY
4.8.1As a valuable partner on our platform we want to ensure that the
Practitioners experience on the How R You booking platform is beneficial to both,
Practitioners and their Users.
For all terms and conditions of Book facility on How R You profile check Book
4.8.2Practitioner understands that, How R You shall not be liable, under any event,
for any comments or feedback given by any of the Users in relation to the Services
provided by Practitioner. The option of publishing or modifying or moderating or
masking (where required by law or norm etc.) the feedback provided by Users shall
be solely at the discretion of How R You.
4.9 PRACTITIONER UNDERTAKING
The Practitioner is and shall be duly registered, licensed and qualified to practice
medicine/ provide health care, wellness services, as per applicable
laws/regulations/guidelines set out by competent authorities and the Practitioner
shall not be part of any arrangement which will prohibit him/her from practicing
medicine within the territory of India. The Practitioner shall at all times ensure that
all the applicable laws that govern the Practitioner shall be followed and utmost
care shall be taken in terms of the consultation/ services being rendered.
4.10 USAGE IN PROMOTIONAL & MARKETING MATERIALS
In recognition of the various offerings and services provided by How R You to
Practitioner, Practitioner shall (subject to its reasonable right to review and
approve): (a) allow How R You to include a brief description of the services
provided to Practitioner in How R You’s marketing, promotional and advertising
materials; (b) allow How R You to make reference to Practitioner in case studies,
and related marketing materials; (c) serve as a reference to How R You’s existing
and potential clients; (d) provide video logs, testimonials, e-mailers, banners,
interviews to the news media and provide quotes for press releases; (e) make
presentations at conferences; and/or (f) use the Practitioner’s name and/or logo,
brand images, tag lines etc., within product literature, e-mailers, press releases,
social media and other advertising, marketing and promotional materials.
5.RIGHTS AND OBLIGATIONS RELATING TO CONTENT
5.1As mandated by Regulation 3(2) of the IG Rules, How R You hereby informs
Users that they are not permitted to host, display, upload, modify, publish, transmit,
update or share any information that:
i. belongs to another person and to which the User does not have any right to;
ii. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic,
pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically
objectionable, disparaging, relating or encouraging money laundering or gambling,
or otherwise unlawful in any manner whatever;
iii. harm minors in any way;
iv. infringes any patent, trademark, copyright or other proprietary rights;
v. violates any law for the time being in force;
vi. deceives or misleads the addressee about the origin of such messages or
communicates any information which is grossly offensive or menacing in nature;
vii. impersonate another person;
viii. contains software viruses or any other computer code, files or
programs designed to interrupt, destroy or limit the functionality of any computer
ix. threatens the unity, integrity, defence, security or sovereignty of India, friendly
relations with foreign states, or public order or causes incitement to the
commission of any cognizable offence or prevents investigation of any offence or is
insulting any other nation.
5.2Users are also prohibited from:
i. violating or attempting to violate the integrity or security of the Website or any
How R You Content;
ii. transmitting any information (including job posts, messages and hyperlinks) on or
through the Website that is disruptive or competitive to the provision of Services by
How R You;
iii. intentionally submitting on the Website any incomplete, false or inaccurate
iv. making any unsolicited communications to other Users;
v. using any engine, software, tool, agent or other device or mechanism (such as
spiders, robots, avatars or intelligent agents) to navigate or search the Website;
vi. attempting to decipher, decompile, disassemble or reverse engineer any part of the
vii. copying or duplicating in any manner any of the How R You Content or other
information available from the Website;
viii. Framing or hot linking or deep linking any How R You Content.
ix. Circumventing or disabling any digital rights management, usage rules, or other
security features of the Software.
5.3How R You, upon obtaining knowledge by itself or been brought to actual
knowledge by an affected person in writing or through email signed with electronic
signature about any such information as mentioned above, shall be entitled to
disable such information that is in contravention of Clauses 5.1 and 5.2. How R You
shall also be entitled to preserve such information and associated records for at least
90 (ninety) days for production to governmental authorities for investigation
5.4In case of non-compliance with any applicable laws, rules or regulations, or the
immediately terminate the access or usage rights of the User to the Website and
Services and to remove non-compliant information from the Website.
5.5How R You may disclose or transfer User-generated information to its affiliates or
governmental authorities in such manner as permitted or required by applicable law,
and you hereby consent to such transfer. The SPI Rules only permit How R You to
transfer sensitive personal data or information including any information, to any
other body corporate or a person in India, or located in any other country, that
ensures the same level of data protection that is adhered to by How R You as
provided for under the SPI Rules, only if such transfer is necessary for the
performance of the lawful contract between How R You or any person on its behalf
and the User or where the User has consented to data transfer.
How R You respects the intellectual property rights of others and we do not hold any
responsibility for any violations of any intellectual property rights
6.1How R You reserves the right to suspend or terminate a User’s access to the
Website and the Services with or without notice and to exercise any other remedy
available under law, in cases where,
i. Such User breaches any terms and conditions of the Agreement;
ii. A third party reports violation of any of its right as a result of your use of the
iii. How R You is unable to verify or authenticate any information provide to How R You
by a User;
iv. How R You has reasonable grounds for suspecting any illegal, fraudulent or abusive
activity on part of such User; or
v. How R You believes in its sole discretion that User’s actions may cause legal liability
for such User, other Users or for How R You or are contrary to the interests of the
6.2Once temporarily suspended, indefinitely suspended or terminated, the User may
not continue to use the Website under the same account, a different account or re-
register under a new account. On termination of an account due to the reasons
mentioned herein, such User shall no longer have access to data, messages, files
and other material kept on the Website by such User. The User shall ensure that
he/she/it has continuous backup of any medical services the User has rendered in
order to comply with the User’s record keeping process and practices.
7.LIMITATION OF LIABILITY
In no event, including but not limited to negligence, shall How R You, or any of its
directors, officers, employees, agents or content or service providers (collectively, the
“Protected Entities”) be liable for any direct, indirect, special, incidental,
consequential, exemplary or punitive damages arising from, or directly or indirectly
related to, the use of, or the inability to use, the Website or the content, materials and
functions related thereto, the Services, User’s provision of information via the
Website, lost business or lost End-Users, even if such Protected Entity has been
advised of the possibility of such damages. In no event shall the Protected Entities be
i. provision of or failure to provide all or any service by Practitioners to End- Users
contacted or managed through the Website;
ii. any content posted, transmitted, exchanged or received by or on behalf of any User
or other person on or through the Website;
iii. any unauthorized access to or alteration of your transmissions or data; or
iv. any other matter relating to the Website or the Service.
In no event shall the total aggregate liability of the Protected Entities to a User for all
damages, losses, and causes of action (whether in contract or tort, including, but not
limited to, negligence or otherwise) arising from this Agreement or a User’s use of
the Website or the Services exceed, in the aggregate Rs. 1000/- (Rupees One
8.RETENTION AND REMOVAL
How R You may retain such information collected from Users from its Website or
Services for as long as necessary, depending on the type of information; purpose,
means and modes of usage of such information; and according to the SPI Rules.
Computer web server logs may be preserved as long as administratively necessary.
9.APPLICABLE LAW AND DISPUTE SETTLEMENT
9.1You agree that this Agreement and any contractual obligation between How R
You and User will be governed by the laws of India.
9.2Any dispute, claim or controversy arising out of or relating to this Agreement,
including the determination of the scope or applicability of this Agreement to
arbitrate, or your use of the Website or the Services or information to which it gives
access, shall be determined by arbitration in India, before a sole arbitrator appointed
by How R You. Arbitration shall be conducted in accordance with the Arbitration and
Conciliation Act, 1996. The seat of such arbitration shall be Bangalore. All
proceedings of such arbitration, including, without limitation, any awards, shall be in
the English language. The award shall be final and binding on the parties to the
9.3Subject to the above Clause 9.2, the courts at Kochi shall have exclusive
jurisdiction over any disputes arising out of or in relation to this Agreement, your use
of the Website or the Services or the information to which it gives access.
10.CONTACT INFORMATION GRIEVANCE OFFICER
10.1If a User has any questions concerning How R You, the Website, this
Agreement, the Services, or anything related to any of the foregoing, How R You
customer support can be reached at the following email address:
support@HowRYou.in or via the contact information available from the following
10.2In accordance with the Information Technology Act, 2000, and the rules made
there under, if you have any grievance with respect to the Website or the service,
including any discrepancies and grievances with respect to processing of information,
you can contact our Grievance Officer at:
In the event you suffer as a result of access or usage of our Website by any person
in violation of Rule 3 of the IG Rules, please address your grievance to the above
If any provision of the Agreement is held by a court of competent jurisdiction or
arbitral tribunal to be unenforceable under applicable law, then such provision shall
be excluded from this Agreement and the remainder of the Agreement shall be
interpreted as if such provision were so excluded and shall be enforceable in
accordance with its terms; provided however that, in such event, the Agreement
shall be interpreted so as to give effect, to the greatest extent consistent with and
permitted by applicable law, to the meaning and intention of the excluded provision
as determined by such court of competent jurisdiction or arbitral tribunal.
No provision of this Agreement shall be deemed to be waived and no breach
excused, unless such waiver or consent shall be in writing and signed by How R You.
Any consent by How R You to, or a waiver by How R You of any breach by you,
whether expressed or implied, shall not constitute consent to, waiver of, or excuse
for any other different or subsequent breach.